Full Circle Fastpitch Policies


Lessons must be canceled 5 hours before the scheduled lesson start time in order to receive a credit for future lessons or camps. No shows and cancellations with less than 5 hours notice will be charged the full amount for the scheduled lesson. Letting me know in advance allows a pitcher from the wait list to fill your spot. Email and text reminders will be sent 24 hours before your lesson to help you plan in advance.

—- DO NOT REPLY to the text reminder. I will not receive that message. You CAN reply to the email reminder, but just to be sure I receive the message, please email cassandra@fullcirclefastpitch.com or text 515-867-4691.

No Shows:

If you do not show to your lesson and do not attempt to contact me, you will be charged the full amount of the scheduled lesson the 1st and 2nd time. The 3rd time, I have the right to refuse service.

Late Arrivals:

Lesson times are established so your scheduled lesson will be over at the original time, regardless of when you arrive.


There are no refunds. If payment is in advance and I am notified at least 5 hours before the scheduled lesson, you will receive a credit to be used at a future lesson date or camp.

Make Up Lessons:

Beginning in fall of 2022, lesson program credits must be used within 12 months. There will be no credits given at the start of the 2023-2024 lesson program and each year after. During those 12 months, you may use your credit(s) at in-person lessons, Zoom lessons or camps. You are responsible for contacting me to make up a lesson.

There are no snow days unless I cannot make it to the lesson location. You will be notified by text if I will be cancelling lessons. If I do cancel, I will reschedule that lesson at a later date.

Returned Check / Payment:

There will be a $35 charge for any returned check or returned payment. Please make sure to notify me of new credit card expiration dates if necessary during the year.


Contact cassandra@fullcirclefastpitch.com.